Privacy Statement

By using this website you accept the terms of this privacy statement.

Our commitment to privacy

This privacy statement explains how we (laurascaribbean.com) collect information from you via the website or in any manner expressly described in the privacy statement and how this information is then used. When you provide us with your personal data in the manner described, you consent to the processing of all such personal data as set out in the privacy statement. Please read this privacy statement carefully and revisit this page from time to time to review any changes that we may have made. If you have any questions or comments about how we handle your personal information, please e-mail us or go to the contact us page. You may also use these contacts to tell us about any concerns you may have about our privacy statement.

Giving information for other people

When you give us information about another person, the other person must have agreed to let:

• us process all their personal data
• you receive any data protection notices for them.

When you send information for someone else, you are confirming that you have told them:

• which data they must give
• which information is voluntary
• how they can access and, if necessary, correct the data we hold about them.

The information we collect during the booking or enquiry process

When you book with us, or someone else books for you, or you book on behalf of someone else, we ask for the following details about you:

• your full name
• your address
• your email address
• where you heard about us

We also request other information including your title, middle name and phone number, but you don't have to give us these details (except that you must provide us with an e-mail address and telephone number when you purchase a holiday or service online or by phone). Following making an enquiry via the website, we may request additional personal data from you in order to deal further with your enquiry. You do not have to provide this information, but if you do not, you may not get the most out of services. When you enquire, we will give you a user name and ask you for a password. You may also be asked to answer a number of questions which you must provide an answer to in order for us to verify your identify in the future.

How we use the information we collect

We use your personal information: to answer your queries or complaints to support you during your holiday to provide you with a service to carry out administration for general statistics and research for obtaining any relevant professional advice as may be required by law or in connection with legal proceedings (including where we intend to take legal proceedings), or as may be necessary to establish, exercise or defend our legal rights

Third parties and sponsors

To achieve the purposes set out in this privacy statement we may need to give your information to our service providers (including hoteliers and airlines), agents and professional advisors. When you make a booking, we will tell you which company will be providing your services, if you were not already aware prior to booking.

Protecting your personal information

We are required to take appropriate technical measures to protect your personal information including making a regular backup of our system and data. We have security measures in place to make sure any personal information we collect is secure. Your account is password protected and all information including your password is on a secure server, which only the webmaster and system administrators have access to. If you think someone else knows your password, or is using it, tell us immediately and change your password.

Even though we take appropriate technical steps to protect your security, you should remember that data transmission over the internet cannot always be guaranteed as 100% secure so you use the website at your own risk.

Keeping your personal data

We keep personal data for as long as is necessary to fulfill the purposes we collected it for.

Sometimes we will keep information that you have deleted, for example messages sent by you to LaurasCaribbean, as a record of your enquiry. We will keep this information for a reasonable time.

Periodically, we may manually purge any personal information we hold about you on our server. This will only be done if your account has been inactive for a reasonable time. Such data may exist in the form of system backups which are only used in emergencies by system administrators to restore our servers in the rare event of a system failure.

Your rights

You have the right to ask for a copy of all the information we hold about you (we may charge you a small fee for this) and to correct any inaccuracies. To obtain a copy of this information, please e-mail us. We will endeavour to amend the details in a timely manner.

Links

Our website contains links to other websites. We are not responsible for the privacy policies of other sites and we advise you to read the privacy statement of every website that collects personal information from you.

Last updated: 19th July 2010

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